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If you are using ABPro to book appointments requiring customer visits, this How-To shows a way to have the confirmation, sent to the resource, contain a map link to the customer's address.

 

Define a UDF called something like "Customer Address"

 

 

In the Message Centre screen, use the Toggle Editor button to access the raw HTML, and make a link that uses the [Customer Address] token to create map link..

<a href="http://maps.google.com/?q=[Customer Address]">Map Link</a>

 

 

The confirmation email will present a map link..